Solution Architect

@ skedulo

Posted 4 months ago

Remote
Any

Founded in 2013, Skedulo is a fast-growing SaaS company headquartered in San Francisco and with offices in Australia, Vietnam, and the United Kingdom. Here, we use the latest technologies and best engineering practices to deliver groundbreaking software that is making a difference around the world.

If you’re drawn to solving interesting hard problems, Skedulo is for you. Over the past 20 years, less than 5% of software investment has been focused on the needs of the world’s 2.7 billion mobile workers, and the mobile workforce is our sole focus. Join us as we build a scalable platform for the world’s largest brands working with the most respected technology partners.

Skedulo is a momentum leader in Field Service Management (based on G2 Winter 2021 rating) we are growing rapidly to meet the demands of a post-Covid world. This is a compelling opportunity to join a fast-growth, enterprise-grade, SaaS-based business where an outstanding mobile experience is at the heart of our product and user experience.

We are seeking an exceptional Solution Architect to join our ever-growing team. The Solution Architect’s primary responsibility will be to ensure customer success and the value of using Skedulo by scoping and designing complex and innovative solutions that will solve the identified business problems and encourage high adoption. This role partners closely with the Sales, Delivery, Product and Customer Success teams to get to the root of the Customer’s problems for their deskless workforce, and work to take the solution from design to development and finally roll out to the key users and stakeholders.

Responsibilities

Key objectives and responsibilities will include:

  • Plan and facilitate prospect and customer workshops to understand business problems and design solutions that will solve these problems.
  • Create detailed solution and technical architecture diagrams, data models and process maps to support Skedulo Project Delivery of solutions.
  • Leverage Skedulo and customer branded assets to design prototypes to enable internal and external stakeholders to envision the software solution and support their understanding of the solution.
  • Drive revenue and operational efficiency by designing repeatable extensions for custom implementation projects.
  • Provide guidance and technical expert services for customer and partner technical resources.
  • Create detailed Technical and Functional Documentation, outlining the design and scope of solutions, including diagrams of the proposed solution, data model and integration requirements, for delivery to prospective customers
  • Play the role of a first-level reviewer for customer redlines on any Statement of Work Legal documentation.
  • Work closely with Skedulo Product Management to champion customer-requested features while continually supporting the overall theme of making Skedulo the forefront of innovation in the mobile workforce management market.
  • Work closely with the Sales Team to understand prospect business challenges and demonstrate how Skedulo can maximise their business success.
  • Support the Project Delivery team as they execute the build, test, train and deployment of projects when they have architectural questions or the customer changes their requirements.
  • Oversee the creation of As-Built technical specifications for custom development and systems integration requirements.

Requirements

Minimum Qualifications

  • Must have at least a Bachelor’s degree in Engineering, Information Management, Computer Science, Software Engineering, MIS or related field.
  • Must have at least 3 years prior work experience as a Solution Architect in a complex environment; Salesforce Platform experience is highly preferred.
  • Must have at least 3-5 years of project delivery experience and significant pre-sales experience leveraging presentation skills and the ability to demonstrate solutions.
  • Must have excellent written and spoken English communication skills

Desired Skills/ Experience

Desired candidates will have the following skills/experience in conjunction with the minimum qualifications:

  • A proven ability to learn new products, develop technical knowledge and apply new skills in a high paced environment
  • Prior experience working in a strong, teamwork focussed environment
  • Good knowledge of web services and integration
  • Experience delivering high-quality wireframes and mockups in a pre-sales environment
  • Force.com / Sales Cloud / Service Cloud / Visualforce design experience
  • Security / Permissions Design experience

Additional Qualifications

  • This position will require no more than 20% travel from time to time as set forth by the Company.
  • Must have a valid AU work visa or AU PR/Citizenship

Benefits

  • Flexible and family-friendly working environment
  • Competitive salary
  • 10 paid sick days per year
  • 4 weeks paid leave per year
  • 8 days of public holidays per year
  • 8 paid mental health days per year
  • Paid parental leave
  • Stock Options/ Equity
  • Kitchen stocked with snacks & drinks
  • Learning & Development Stipend
  • Employee Referral Bonus

We encourage you to apply If you read through the requirements as a checklist and haven’t ticked every box, please don’t rule yourself out just yet. We’ve seen the research that women and other people in underrepresented groups tend to only apply when the checklist is all ticks and no crosses. Don’t self reject!